FAQ

Branched is closed over the Christmas period (23rd of December until 3rd January). Any orders made during this time will be shipped upon our return.

 

If your questions are not answered here, you can reach us at support@branched.com.au

 

    WHAT ARE YOUR HOURS?

    You can reach us Monday thru Friday 9am - 5pm AEST via email (support@branched.com.au) or phone +61 (3) 9596 7844

     

    WHAT FORMS OF PAYMENT DO YOU ACCEPT?

    We accept all major credit cards except American Express. We also accept payments on the website made through PayPal express checkout.

     

    SHIPPING

    Branched is closed over the Christmas period (23rd of December until 3rd January). Any orders made during this time will be shipped upon our return.

    $10 Standard Delivery - cut-off 10:00am Mon-Fri, delivery time 5-7 days

    $15 for Express Delivery (please check on the AusPost website to check if you are in the express network) - cut-off 10:00am Mon-Fri, delivery time 1-2 days

    Same Day Delivery (Melbourne only, please see below for further info) - cut-off 3:00pm Mon-Fri, delivery time approximately 3-4 hours

    For International delivery prices please enquire through support@branched.com.au 

    Free Express Shipping for all orders over $300

    *DISCLAIMER - Please note that your original shipping delivery info MUST be correct. We are not responsible for incorrect shipping addresses or unclaimed deliveries. If you need an order shipped out more than once, it will be at additional fee. 

     

    DO YOU SHIP INTERNATIONALLY?

    Yes, we ship internationally, please enquire through support@branched.com.au to see if we can ship to your location. Please be advised that international orders can take several weeks for delivery, depending on the mail system of the receiving country. Customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality.  Please note, any order that is returned to WeWOOD because it is unclaimed by the customer or because the customer refuses to pay any extra fees, cannot be fully refunded but the customer will receive a store credit for the returned merchandise.

     

    For Same Day Delivery Within Melbourne (Inner Suburbs)

    WeWood has now partnered with 'Want It Now' to offer our Melbourne customers same day delivery options direct to your door! 

    These delivery options will allow you to take advantage of same day delivery or alternatively select a specific delivery window up to five days in advance. This service is available only for deliveries within 15km of St Kilda in Melbourne, Victoria. (please note: We cannot make deliveries to P.O. boxes)

    'Want It Now's' 3-4 hour same day delivery options depend on your location. There is a flat charge of an $15 for this service and will be calculated at checkout (orders must be placed between 9am and 4pm Monday to Friday).

    Orders need to be placed before 4pm for same day delivery.

    You will receive an SMS and email once your order has been dispatched, and again when the driver is 20 minutes away. Deliveries can be tracked down to the minute, using the 'Want It Now' website or via the iPhone/android app.

    The driver will require a signature upon delivery.

    If there is no one home when the driver attempts delivery, they will make contact via the mobile number provided and with your permission can either leave your parcel somewhere safe (as nominated by you), deliver to an alternate address or redeliver at another time.

     

    WILL GST BE CHARGED?

    GST is included in the price of the product!

     

    WILL THE WATCH FIT ME?

    Yes - one size fits all! The band is just over 8 inches (220 mm) long and can be adjusted down to 6 3/4 inches (172 mm) short by removing links. 

    If you need an extra large band, you can purchase extra links at $5/link by sending a request to info@we-wood.com.au

     

    HOW DOES THE WATCH LOOK ON A SMALL WRIST?

    GREAT - whether you want a statement piece or something delicate, WeWood has got something to suit everyone.

     

    WHAT ARE THE DIMENSIONS OF THE WATCH?

    You can find the dimensions of all our watches on their product pages.

     

    HOW DO I OPEN THE CLASP OF THE WATCH?


    HOW DO I ADJUST THE BAND TO FIT MY WRIST?

     

     

     

    PLEASE NOTE: WEWOOD ORDERS DO NOT INCLUDE A SCREW DRIVER. THEY ARE AVAILABLE AT ALL GOOD HARDWARE STORES, OR YOUR WATCH CAN BE CUSTOMISED AT ANY JEWELLERY OR WATCH SHOP.

    LINK ADJUSTMENT SERVICE

    All watches purchased within the last 6 months via both our online WeWOOD site and our affiliated retailers qualify for our free link adjustment service. You can read more about this here.

     

    WHAT IF I AM ALLERGIC TO METAL?

    Although our watches are predominantly wood, the clasp of the watches is in metal and is in contact with the skin. If you have an allergic reaction to metal, we cannot guarantee that you will not be affected by the metal clasp.

     

    WHAT SHOULD I KNOW ABOUT WOOD ALLERGIES?

    A hypoallergenic product minimizes the risk of allergies. It does not have preservatives, dyes, alcohol, or nickel derivatives. Hypoallergenic does not mean anti-allergy. Allergies in fact, are unique for each body and can occur from any type of product.

    To learn about wood allergies, please read more

     

    WHAT DOES THE BACK OF THE WATCH LOOK LIKE?

    IS WeWOOD WATER RESISTANT?

    No, but you can consider it splash-proof! It does just fine in the kitchen, even on the beach, but please don't take WeWOOD swimming! Like any natural wood, the wood slightly expands when getting wet, and this makes the flexibility of the links less supple. Generally, the wood fully recovers when dry. 

    CAN I REPLACE THE BATTERY?

    Yes, you can get the battery replaced at any jeweller or watch shop.


    HOW MUCH DOES THE WATCH WEIGH?

    Our WeWood watches are feather-light and weigh in at a mere 1.5 ounces (42 grams) - you barely notice it's even on your arm!

     

    HOW DO I KEEP MY WATCH CLEAN?

    Mix two tsps each of olive oil and lemon juice, and apply to a soft cotton cloth. Apply to the wood. If at any time your watch looks lighter or starts to change in appearance, we recommend that you apply a natural coating such as beeswax, lip balm, butcher block oil or walnut oil. Regular application can help to protect it against damage and improve the durability of the wood and help maintain the moisture balance to prevent drying or cracking.

     

    WHAT IS THE WeWOOD WARRANTY?

    WeWOOD offers a 12 month limited warranty on manufacturer defects. Please contact support@branched.com.au do not send the watch back for replacement or exchange without contacting us.  You can find out more about the WeWOOD warranty and repairs prices here: http://www.we-wood.com.au/pages/warranty

    If your watch is no longer under warranty but requires repairing, you can find our repairs price list here.

    CAN I RETURN OR EXCHANGE MY WeWOOD?

    You can return any watch for exchange or refund within reason from 14 days of purchase. All refunds will be evaluated on a case by case basis. If the item has been damaged or loss, we cannot offer refunds. If you need to make a return, please send your watch along with your receipt to Miecorp. We will be happy to replace your product with the same or similar item (based on items availability). Please contact support@branched.com.au