Warranty

 

WeWood Worldwide Warranty

- For items purchased worldwide with relevant proof of purchase -

Your WEWOOD® timepiece comes with a limited manufacturer defect warranty for a period of 24 months from the date of purchase under the following terms and conditions:

The worldwide WEWOOD® timepiece warranty covers material and manufacturing defects existing at the time of the purchase of the watch. The warranty only comes into force if the proof of purchase is shown, with a valid payment of receipt. During the warranty period and by presenting the proof of purchase, you will have the right to have any manufacturing defect repaired free of charge. 

In the event that repairs are improper to restore the normal conditions of use of your watch, or if you purchased a WEWOOD® timepiece no longer available, we guarantee its replacement with a WEWOOD® timepiece of the same or similar model/colour.

The WeWOOD warranty does not cover: normal wear and tear or deterioration as well as water or fire damage, the life of the battery, damage to links, lack of care or negligence in handling, crystal (glass), watch case (including indices), strap/bracelet, loss or theft and damage caused by a third party repairs. 

Please contact us at support@branched.com.au to proceed with your warranty claim.

Please note that refunds are only available under the WeWood Special Care warranty. 

 

WeWood Special Care Warranty

The WeWood Australia Special Care Warranty

For items purchased within Australia with relevant proof of purchase -

To be sure that our customers are satisfied with their purchase, we provide a special care program that covers the first 15 days after purchase. This includes ANY KIND of defect or damage caused by normal use. If you believe your watch is under the special care warranty, please send an email to the support centre zone, indicating in the subject of the email "Special Care" and in the text, your address and telephone. We will be happy to assist you in this process.

Watches that have been purchased through one of our stockists cannot be refunded through Branched under both the WeWood Special Care Warranty as well as the General Warranty. Refunds must be made through the stockist, however this is at their discretion and would fall in line with their policies and procedures.

If you change your mind about your WeWood watch and would like to return or exchange it, we are happy to do so under the 15 day special care warranty.  Please note you will need to cover the cost of postage for any returns/exchanges.

Please contact us at support@branched.com.au to proceed with your special care warranty claim.

The WeWood Australia Special Care warranty does not cover:

Damages occurred from exposure to water or fire;
Any damage of any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, cracks etc.) incorrect use of the watch;
Damages caused by non-authorized persons (e.g. for battery replacement, services, repairs or alterations beyond WEWOOD® control).

For more information about our repair prices for items out of the warranty period, please click here.